Terms of service

Overview
Welcome to Fairy Pet Shop! The terms “we,” “us,” and “our” refer to Fairy Pet Shop. Fairy Pet Shop is the operator of this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer (referred to as “the Service”), with a carefully curated shopping experience. Fairy Pet Shop, powered by Shopify, enables us to provide such services to you.
The following terms and conditions, including any policies referenced in this document (collectively referred to as “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Service.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover various issues such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or these Privacy Policies, you should not use or access our Service.

Section 1 - Access and Account
By accepting these Terms of Service, you represent that you are of legal age in the state or province where you reside, and you consent to us allowing your children or minors in your care to use the Service on devices that you own, purchase, or manage.
To use various services, including accessing or browsing our online store or purchasing
products or services we offer, we may ask you to provide certain information, such as your email address, billing information, payment, and shipping details. You represent and warrant that all information you provide in our store is accurate, current, and complete, and you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials, including all activities that occur under your account. You may not transfer, sell, assign, or grant rights to your account to any other person.

Section 2 - Our Products
We strive to present accurate and complete information about our products and services in our online store. However, please note that the color or appearance of products may differ from what appears on your screen due to the type of device you use to access the store, including your device's settings and configurations.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match what is displayed or conveyed in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue the sale of any products at any time and may limit the quantity of products we offer to any individual, geographic region, or jurisdiction on a case-by-case basis.

Section 3 - Orders
When you place an order, you are making an offer to purchase products. Fairy Pet Shop reserves the right to accept or reject your order for any reason at its sole discretion. Your order will not be accepted until Fairy Pet Shop confirms acceptance. We must receive and process your payment before we can accept your order. Please review your order carefully before submitting, as Fairy Pet Shop may not be able to process cancellation requests after your order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number you provided when placing the order.
The products you purchase can only be returned or exchanged in accordance with our refund policy.
You represent and warrant that the products you purchase are for personal or household use only and not for resale or commercial export.

Section 4 - Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for products or services will be the price in effect at the time the order is placed, as indicated in your order confirmation email. Prices posted do not include taxes, shipping costs, handling fees, customs fees, or import fees unless explicitly stated otherwise.
Prices posted in our online store may differ from prices offered in physical stores or in other online stores operated by third-party providers. We may offer promotions in the Service from time to time, which may affect pricing and are subject to separate terms and conditions from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all products purchased in our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, accurate, and complete (ii) you are authorized to use such credit card to purchase products (iii) charges incurred from your use will be paid by your credit card company, and (iv) you will pay the charges incurred at the announced prices, including shipping and handling fees, as well as all applicable taxes, if any.

Section 5 - Shipping and Delivery
We are not responsible for delayed shipping or delivery of products. All shipping times are estimates only. We do not guarantee and will not be liable for delays caused by shipping providers, customs processes, or events beyond our control. Once we deliver the products to the shipping provider, title and risk of loss will transfer to you.

Section 6 - Intellectual Property
Our Service, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, videos, and sounds, as well as the design, selection, and arrangement of such elements, are the property of Fairy Pet Shop, its affiliates, or licensors and are protected by U.S. and international patent, copyright, and other intellectual property laws.
These Terms allow you to use the Service for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly disclose, republish, download, store, or forward any content on the Service without our prior written consent. No provision in these Terms shall be construed as granting or implying any other rights to you under any patent, trademark, copyright, or other intellectual property of Fairy Pet Shop, Shopify, or any third-party provider unless expressly stated in these Terms. Unauthorized use of the Service may violate federal and state intellectual property laws. Fairy Pet Shop reserves all rights not expressly granted herein.
The name, logo, product and service names, designs, and slogans of Fairy Pet Shop are trademarks of Fairy Pet Shop, its affiliates, or licensors. You may not use such trademarks without prior written consent from Fairy Pet Shop. The name Shopify, logo, product and service names, designs, and slogans are trademarks of Shopify. Other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Section 7 - Third-Party Tools (Optional)
You may be granted access to third-party tools provided by external providers as part of the Service, which we do not monitor and have no control over or involvement with.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind, and without any implied warranties. We will not be liable for any damages arising from or related to your use of third-party tools.
Your use of any tools made available through the website is at your own risk and discretion, and you should ensure that you have read and accepted the terms provided by the relevant third-party provider before using such tools.
In the future, we may offer new features through the Service (including the launch of new tools and resources). Such new features will be considered part of the Service and will be subject to these Terms of Service.

Section 8 - Third-Party Links
The Service may contain content and hyperlinks to websites operated by third-party providers (including third-party embedded functionalities). We are not responsible for reviewing or evaluating the content or accuracy of the content or websites of third-party providers you choose to access. If you choose to leave the Service to access such content or websites of third-party providers, you do so at your own risk.
We are not liable for any harm or damages related to accessing third-party provider websites or purchasing or using any products, services, resources, or content on third-party provider websites. Please review the policies and practices of third-party providers carefully and ensure that you understand them before engaging in any transactions. If you have any complaints, claims, concerns, or questions regarding the products and services of third-party providers, you should contact that third-party provider directly.

Section 9 - Relationship with Shopify
[Note to merchants: This section accurately describes the relationship between Shopify and your store, so it should not be removed or modified.]
Fairy Pet Shop is powered by Shopify, which allows us to provide services to you. However, any transactions you make in our store are conducted directly with Fairy Pet Shop. By using this Service, you acknowledge and agree that Shopify is not responsible for any aspects of the transactions between you and Fairy Pet Shop, including any injuries, damages, or losses arising from the products and services purchased. You hereby waive any claims against Shopify and its affiliates for any claims, damages, and liabilities arising from or related to your purchase or transaction with Fairy Pet Shop.

Section 10 - Privacy Policy
All personal information we collect through the Service is governed by our Privacy Policy, which can be viewed here, and certain personal information may be governed by Shopify's Privacy Policy, which can be viewed here. By using this Service, you acknowledge that you have read these Privacy Policies.
Since this Service is hosted by Shopify, Shopify collects and processes personal data about your access and use of the Service for the purpose of providing and improving the Service for you. The information you submit to the Service will be forwarded and shared with Shopify, including third-party providers, which may be located in countries other than the one in which you reside, for the purpose of providing services to you. Please review our Privacy Policy for more information on how we, Shopify, and our partners use your personal data.

Section 11 - Comments
In the event that you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively referred to as “Comments”), you agree to grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Comments in any media and for any purpose, including commercial use. For example, we may use the rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, including to fulfill our obligations and exercise our rights under these Terms of Service.
Additionally, you represent and warrant that: (i) you own or have the necessary rights in all Comments (ii) you have disclosed any compensation or incentives received in connection with your submission of Comments, and (iii) your Comments will comply with these Terms. We have no obligation to (1) keep your Comments confidential (2) pay compensation for your Comments, or (3) respond to your Comments.
We may (but are not obligated to) monitor, edit, or remove Comments that we consider in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violate the intellectual property rights of any person or these Terms of Service.
You agree that your Comments will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other property rights. You further agree that your Comments will not contain any material that is defamatory or otherwise unlawful, harassing, or obscene, and will not contain any computer viruses or other malware that could affect the operation of the Service or related websites in any way. You may not use a false email address, impersonate any person or entity, or act in any way that misleads us or others regarding the origin of any Comments. You are solely responsible for the Comments you make, including the accuracy of such content. We are not responsible and assume no liability for any Comments posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions
Occasionally, there may be information on or within the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, including changing or updating information or canceling orders if any information is found to be inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses
You may access and use the Service only for lawful purposes. You may not access or use the Service, whether directly or indirectly, for any of the following purposes: (a) for unlawful or malicious purposes (b) to violate any laws, regulations, rules, or statutes, whether international, federal, provincial, or state, including local ordinances (c) to infringe the intellectual property rights of us or others (d) to harass, abuse, disparage, harm, defame, slander, threaten, or engage in any conduct that may harm our employees or others (e) to transmit false or misleading information (f) to intentionally send, receive, upload, download, use, or reuse any content that does not comply with these Terms (g) to send or facilitate the sending of any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any similar solicitation (h) to impersonate or attempt to impersonate any person or entity, or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which we consider may harm Fairy Pet Shop, Shopify, or users of the Service, or expose them to liability.
Additionally, you agree not to: (a) upload or transmit viruses or any other harmful code that will or may be used in any way that affects the functionality or operation of the Service (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service (c) collect or track the personal information of others (d) spam, phish, farm, or deceive others in using the Service (e) use robots, spiders, data mining tools, data gathering and extraction tools, automated devices or processes, AI tools (such as Agentic AI), or manual or automated methods to access the Service, or (f) interfere with, bypass, or evade any security measures or features that we use to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any of these Terms.

Section 14 - Agents
14.1 This section (“Agent Terms”) will apply if you use, permit, enable, or install any agents to access, use, or interact with any Service. “Agent” means any software or service that operates independently or semi-independently on behalf of, or at the direction of, any person or entity and can act on behalf of, or using the devices of, that person without direct supervision.
14.2 Agents are prohibited from accessing, using, or interacting with the Service unless they authenticate and operate strictly in accordance with the requirements in Section 14.4 below at all times. Additionally, Agents are prohibited from accessing, using, or interacting with the Service if we have requested that the Agent refrain from accessing, using, or interacting with any Service.
14.3 We may limit (including through technical measures) which Agents may access, use, and interact with the Service and in what manner.
14.4 Agents must comply with the following: (i) In all HTTP/HTTPS requests, it must be indicated that the request is coming from an Agent, and the name of the Agent must be disclosed by including the following text in the User-Agent string of the request: “Agent/[Agent Name]” (ii) must not obscure or disguise that any access, use, or interaction is from an Agent, such as by (a) mimicking human behavior or interaction patterns, or (b) acting on behalf of or circumventing CAPTCHA or other measures intended to distinguish computer use from human use (iii) must respond to any inquiries or alerts intended to determine whether the interaction is from a human or a computer (iv) must not evade or act to circumvent any measures intended to block, limit, modify, or control whether an Agent may access, use, or interact with the Service and in what manner.

Section 15 - Termination
We may terminate this agreement or your access to the Service (or any part of the Service) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following provisions will survive any termination: intellectual property, comments, termination, warranty disclaimers, limitations of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, privacy policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties
The information presented in or through this Service is for general informational purposes only. We make no guarantees regarding the accuracy, completeness, or usefulness of this information. Your reliance on such information is solely at your own risk. We disclaim all liability and responsibility arising from your reliance on such content, whether by you, other visitors to the Service, or any other person who may become aware of the content of the Service.
Unless expressly stated by Fairy Pet Shop, all services and products offered through the Service are provided on an “as is” and “as available” basis for your use, without any warranties, representations, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, endorse, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion or limitation of implied warranties, including other types of warranties, so the above disclaimer may not apply to you.

Section 17 - Limitation of Liability
To the fullest extent permitted by law, in no event shall Fairy Pet Shop, partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors of ours or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, revenue, savings, data, replacement costs, or any other similar damages, whether the liability is based on contract, tort (including negligence), strict liability, or any other basis, arising from your use of any Service or products obtained through the Service, or any other claim related in any way to your use of the Service or your products, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or products) posted, transmitted, or made available through the Service, even if advised of the possibility of such damages.

Section 18 - Indemnification
You agree to indemnify, defend, and hold harmless Fairy Pet Shop, Shopify, including its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, or claims, including reasonable attorney's fees, incurred by any third party arising from or related to (1) your violation of these Terms of Service or any documents incorporated by reference (2) your violation of any law or the rights of any third party, or (3) your access and use of the Service.
We will notify you of any claims subject to indemnification, and your failure to promptly notify us will not relieve you of your obligations unless such failure causes you significant harm. We may control the defense and settlement of any such claims at your expense, including selecting attorneys. However, we will not settle any claims that require you to perform non-monetary obligations without your consent (which shall not be unreasonably withheld). You will cooperate in the defense of any claims subject to indemnification, including providing relevant documents.

Section 19 - Severability of Terms
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service, and such determination will not affect the validity and enforceability of any other provisions that remain in effect.

Section 20 - Waiver, Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision.
These Terms of Service, including any policies or operating rules that we post on this site or related to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any prior versions of these Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment
You may not assign, transfer, or delegate any rights or obligations under this agreement or these Terms without our prior written consent, and any attempt to do so shall be null and void. We may assign, transfer, or delegate any rights or obligations under these Terms, including our rights and obligations, without your consent or notice.

Section 22 - Governing Law
These Terms of Service, including any separate agreements we provide to you, shall be governed by and construed in accordance with the laws and jurisdiction of the federal and state courts or territories in the jurisdiction where Fairy Pet Shop is headquartered. You and Fairy Pet Shop consent to the venue of such courts and agree to submit to the personal jurisdiction of such courts.

Section 23 - Headings
The headings used in this agreement are for convenience only and shall not limit or affect these Terms.

Section 24 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any significant changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Service after any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information
If you have any questions about these Terms of Service, please contact us at support@fairypetshops.com
Our contact information is posted below:
[Fairy Pet Shop] 

[support@fairypetshops.com]

[+66822296472] 

[Physical Address: 82/2 Moo 6, Na Wa, Nakhon Phanom 48180, Thailand]